Refunds
Our refund and returns policy lasts 25 days. If 25 days have passed since you received your purchase, we can’t offer you a full refund.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.
We’d much rather fix any problems and send a replacement order to make sure our customers are happy with their orders. If that’s not possible or you can’t wait for a new order to arrive, please indicate that when you reach out to us and we’ll give you a refund.
Lost Orders Policy
For packages lost in transit, please get in touch with us – canvidiaart@gmail. – within 30 days from the estimated delivery date.
Color consistency
We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.
Wrong Address
If you provide an address that is considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed
If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {canvidiaart@gmail.com}
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Returns
We currently do not support returns because the products you order are made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
Please do not send your purchase back to the manufacturer.
Exchanges
We only replace items if they are defective or damaged. Send us an email at {canvidiaart@gmail.com}.
Need help?
Contact us at {canvidiaart@gmail.com} for questions related to refunds and returns.